A large public
sector entity had become even larger after a series of mergers and
had ended up with systems which were being run from several different
locations and were web based. The business managers were aware that
their systems were not serving the best business interests of the
firm and needed to review the way they were managed. The main proble
was slow speed of response to requests to technical staff for changes
to be carried out.
The project has to be completed in days and
also involved working with several teams in the nes organisation
which were not yet fully integrated.
Out brief was to review the interface procedures between the parties
involved in web site management and to study the site content management
organisation and procedures. We then had to compare their procedures
and organisation with best practice and evaluate the advantages
and disadvantages of outsourcing the management of the site. Finally
we had to ecommend action to improve the management of the site.
Because of other deadlines the completion
date was not moveable so we had to deliver on time. We used our
knowledge and experience gained in over twenty similar projects.
We interviewed all key members of staff in a
structured but friendly way and by analysing their reponses were able
to produce a report showing both the problems and three actions (all
non technical) which would help resolve them. We achieved the deadlines
and our solutions have been implemented leading to change requests
being processed in less than half the previous time required.
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